Before direct dialing, telephone operators connected nearly every call by hand. Working in vast exchanges, operators were the invisible backbone of American communication—mostly women earning steady wages while managing millions of connections daily.
You sit at a switchboard glowing with a hundred holes. A light blinks. You plug in your headset, hear a voice asking for a number, and your fingers fly across the board, inserting cords into jacks with practiced precision. Another connection made. Another voice bridged across the city.
Reflect
When was the last time you needed someone else to connect you to another person?